FREQUENTLY ASKED QUESTIONS
Ensuring our clients are well informed and comfortable with our process is always core to our service at NICHEdg. Therefore, we have included some answers to the questions that we frequently receive from our clients. If you do not find the information that you are seeking below, please contact us here and we will answer any questions that you may have. You are one step closer to creating your perfect NICHE. Happy reading!
1. I have decided to hire NICHEdg for my project. What is the next step?
First, thank you very much for choosing NICHEdg! The next step is the engagement phase of the project. During this period, the following events will take place: 1) engagement documents are provided for your review; 2) the contract is completed, and required fees will be collected; 3) upon receipt of the signed contract and fee payments, your project will begin. For your convenience, you can reserve certain services online like our consultations and the Design in a Box service. Otherwise, please submit your project details here to get started.
2. Why does NICHEdg use contracts?
NICHEdg requires contracts for all projects. The usage of contracts ensures a clear, smooth, and pleasurable process for both parties. NICHEdg will provide you with an agreement to review and sign before beginning your project. If you are purchasing your services via the NICHEdg website, processing your purchase and acceptance of the terms and conditions at checkout constitutes acceptance of our Decorating and Redesign Agreement.
3. What are my payment options?
Our clients are welcome to pay via any of the following methods: certified bank check, credit card (VISA, Mastercard, American Express and Discover), debit card, Apple Pay or, PayPal for their services. If you are purchasing your services online, only credit cards, debit cards, and PayPal payments are accepted.
4. I would like to book a consultation, when do I have to pay the fee?
All consultation fees must be pre-paid in full for NICHEdg to schedule your appointment. First, we need to hold a Discovery Call. If you misplaced the link for the consultation provided after our Discovery Call, please contact us to confirm your appointment.
5. What takes place during the design consultation?
The design consultation is an excellent opportunity for us to get acquainted. We learn more about your wishes for the project; tour the space(s); share verbal ideas for you to execute on your own or to determine the scope of work for the project.
6. If I already purchased some items or want to use my current furniture and decor. Can these items
be included in the design?
Of course. We have many clients that request this. We will create a design concept that will pull your room together with your existing pieces. If anything is in poor shape, we can have it refinished or reupholstered for a fee.
7. I am unsure how much my project will cost. Can NICHEdg help me establish a budget?
Yes, we will work with you to determine how much you will need to create the design based on your requested inclusions. Once established, we will refine the final scope of work to ensure the total cost is both realistic and financially comfortable for you.
8. Can I still hire NICHEdg if I require design services outside of NY, NJ or, CT?
Absolutely. NICHEdg provides interior design services to our out-of-region clients via FaceTime and Skype. We also offer virtual interior design (Design in a Box service) and virtual home staging services for our clients. If requested, we can also travel to your location for an extra fee.
9. How do I engage the Design in a Box service for my project?
Our process is simple. Simply review each package type here to determine which one is right for you, schedule a Discovery Call, and we will contact you to discuss your project. Upon completion of the project engagement, we will contact you within two (2) business days to begin your project.
10. I would like to submit my measurements for my Design in a Box, what do I need to include?
First, thank you for purchasing NICHEdg's Design in a Box ("DIB") service! The measurements are vital for designing your space. Therefore, it is essential to follow our measuring instructions, which are provided after you formally engage your DIB. If you have any questions, we are always here to guide you.
11. I received my DIB, but I need more help. What are my options?
We offer post-DIB assistance at an hourly rate if you need additional help. Please refer to your custom DIB or submit an inquiry for more details.
14. We would like to hire NICHEdg for different types of projects. How can we coordinate this?
15. Does NICHEdg sell furniture, textiles, and decor?
We frequently are asked this question. As a part of our growing commitment to sustainability and reducing post design waste, we are working on an online store to give terrific furnishings and decor a second home. We will be sharing more on this in 2021.
16. Can I gift any services?
Absolutely! NICHEdg offers gift cards for our Design in a Box service and consultations. If you are feeling generous, you can gift a custom interior or redesign package for a set amount. You can conveniently purchase your gift card online here or contact NICHEdg for assistance.